Made me hate LG products and service
incali
7/18/2024
Worse than awful. Refrigerator never worked out of the box scheduling repairs took 9 days then the tech realized it was a compressor leak and we had to return the refrigerator. A piece of junk. The process was so frustrating and LG holds their customers and vendors hostage with a protracted schedule and punishing repairs and warranty process. LG Agents gave me different answers at different times and withheld info despite me patiently spending hours on the phone trying to resolve the issue of not having a working fridge.
Originally posted on lg.com
No, I do not recommend this product
Read the prev reviews - COOLING Problems
Tina Zamora
7/8/2024
I bought this refrigerator less than 4 mos ago the cooling system is defaulted. I called customer service. Was given an appt. There were 2 follow up calls to confirm the appt. The morning of I got a call that the appt had to be cancelled because the part wasnt delivered. Same morning the tech called I relayed that I got the cancellation call. HE INFORMED ME that the part was being delivered to my home and to call and reschedule when received. Meanwhile food is spoiling and had to be tossed out. Crap product. Crap Service
Originally posted on lg.com
No, I do not recommend this product
I hugged it when it arrived
Babs227ga
6/22/2024
Loving my new fridge I had another for 12 long years S and every 3-4 months had to empty the entire thing into coolers for 24 to defrostIve was always awful then just quit. Ive got quite a few friends who love their LG and now I know why I hugged it and the delivery guys when I got it-such a great feature with the middle drawer with all the meats and cheeses easy to get to. Cant like it any more 3
Originally posted on lg.com
Yes, I recommend this product
So Much Room
GlampingGrace
6/19/2024
Its been one month since purchasing this refrigerator. I love these main features: French doors Full Convert drawer Bottom Drawer freezer Internal Water Dispenser Slam-Resistant doors. The deep shelves on the French doors hold a lot of condiments other smaller items which saves the shelf space for bigger items. Veggie Fruit drawers are very large. Currently Im using the Full Convert drawer for drinks deli items. Freezer drawers hold a lot of food. I havent had any issues. Refrigerator Freezer are maintaining their proper temperatures.
Originally posted on lg.com
Yes, I recommend this product
vimala komanapalli
6/18/2024
Originally posted on lg.com
Yes, I recommend this product
Lacking repair service
Jim and Melanie
6/15/2024
The refrigerator is still over 40 degrees dispite being set at 33 degrees. Put an order in for service more than 2 weeks ago first company A1 appliance repair cancelled the service call told by LG they needed more money for my location ie zip code. LG Put it out for repairs again and no call from any service at day 6 since last call. We are very disappointed with LG. The point of purchase management is offering a refund if its not repaired by next week.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Love the soft close doors
JodiDef
6/2/2024
Love the soft close doors This is such a nice feature. Kids cant slam the doors and you just softly push it and it does the rest of the work. We use the small drawer for snacks for the kids to easily grab.
Originally posted on lg.com
Yes, I recommend this product
Quality Assurance Lacking
Manufacturing Defects
5/22/2024
I bought this a week ago and selected the modern square look to match my cabinets. Unfortunately the right door is off by 1/2. I have requested a Field service repair and the technician really tried hard to fix it without success.
Originally posted on lg.com
No, I do not recommend this product
Already a problem
Jam2024
5/19/2024
I purchased the fridge in February. It is now May and I have to make an appointment for a repair because it is not making ice. I still am happy with my purchase but wish I could say it has been I 5 star experience. I am happy I bought the extended warranty
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Beautiful and Functional
KrucesKev
5/8/2024
Our new refrigerator was delivered right on time a week ago. I shopped online for this and also viewed it in the store just to be sure that it was exactly what we would want in our new home. I did end up buying this refrigerator online directly from LG because of price. Its the perfect refrigerator for us spacious big freezer drawer and though I though the convertible drawer was gimmicky we actually like it. This is a beautiful fridge
Originally posted on lg.com
Yes, I recommend this product
Great features
Ibecav
4/6/2024
We bought it about a month ago. Great features especially the convertible drawer. One extra bonus it is an incredibly quiet appliance.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Great Space
Amanda358
11/29/2023
Good fridge. 2 weeks in the water and ice still taste chemically.
Originally posted on lg.com
Yes, I recommend this product